Frequently Asked Questions
1. Do you offer free shipping?
Yes, we offer free shipping on all U.S. orders.
2. How long does shipping take?
- Processing: 3–4 business days
- Delivery: 5–7 business days after shipping
3. Will I receive a tracking number?
Yes. A tracking number will be emailed to you once your order ships.
4. What if my order never arrives?
Email us and we will contact our delivery partners to investigate.
5. What is your return policy?
You may request a return within 30 days of receiving your item.
Items must be unused, in original packaging, and include proof of purchase.
6. How do I start a return?
Email us at cs@ndebaafricanhairbraiding.com
Once approved, we will send a return label and instructions.
7. Are there items that cannot be returned?
Yes — sale items and gift cards are non-returnable.
8. Who pays for return shipping?
Customers pay for return shipping unless the item is defective or incorrect.
9. When will I receive my refund?
Once we receive and inspect your return, refunds are issued within 7 business days.
10. What if my item arrives damaged or incorrect?
Contact us immediately with details. We will fix the issue promptly.
11. What if my package gets lost?
If confirmed lost and the address entered was correct, we will replace or refund your order.
12. What payment methods do you accept?
We accept major cards: Visa, Mastercard, Amex, Discover, JCB, Diners Club, Maestro.
13. Is my payment information secure?
Yes. All transactions are encrypted and processed securely.
14. Business Information
Store Name: N'Deba Professional African Hair Braiding
Phone: +1 410-366-6543
Email: cs@ndebaafricanhairbraiding.com
Business Address: 3414 Greenmount Ave, Baltimore, MD 21218, United States
Business Hours: Our business is available online 24/7, but our customer service and order processing hours are Monday–Sunday, 10:00 AM – 7:00 PM (GMT-05:00) EST (New York)