Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Below are some of the most common questions our customers ask about our hair extension products and services. If you have any additional inquiries, feel free to contact us directly!
1. What products do you sell?
At N Deba African Hair Braiding, we specialize in high-quality Synthetic Hair Extensions for Women, including:
- Brown Synthetic Hair Extensions (Straight, Wavy & Curly Styles)
- Black Synthetic Hair Extensions (Straight & Wavy Styles)
- Long Wavy Style Hair Extensions
- Various lengths and colors to match your unique style
Our collection is designed for comfort, natural look, and easy styling, ensuring you feel beautiful and confident!
2. How can I place an order?
Ordering with us is simple! Here’s how you can place your order:
- Browse our website and select the hair extension you want.
- Choose the correct style, length, and color.
- Add the items to your cart.
- Go to checkout, provide your shipping details, and select your payment method.
- Review and confirm your order, and you’re all set! You will receive an email confirmation once your order is processed.
3. Do you offer free shipping?
Yes! We offer FREE standard shipping on all orders within the United States. Delivery typically takes 3 to 5 business days after order processing.
4. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking details to be updated.
5. What is your return and refund policy?
We want you to be fully satisfied with your purchase. If you’re not happy with your item, we offer a 30-day return policy. To be eligible for a return:
- The hair extension must be unused, unopened, and in its original sealed packaging with all tags intact.
- Items that have been installed, worn, washed, brushed, cut, or altered cannot be returned due to hygiene reasons.
- To initiate a return, please contact us at support@ndebaafricanhairbraiding.com, and we will provide you with a return shipping label.
For more details, visit our full Return and Refund Policy.
6. How long does it take to process an order?
We typically process orders within 1 to 2 business days (Monday to Friday), excluding weekends and holidays. Once your order is processed, it will be shipped via our trusted delivery partners (USPS, UPS, FedEx) and should arrive within 3 to 7 business days.
7. Can I change or cancel my order after placing it?
Orders can be cancelled within 24 hours of placement for a full refund. Once your order has been processed and shipped, it cannot be modified or cancelled. However, you can return the item if it meets our return policy conditions. If you have any concerns, please contact us as soon as possible at support@ndebaafricanhairbraiding.com.
8. What payment methods do you accept?
We accept the following payment methods:
- Visa, Mastercard, American Express, Discover, Diners Club
- PayPal and other secure digital payment options
- All transactions are processed in USD (United States Dollars)
9. Are your hair extensions safe to wear?
Absolutely! All of our synthetic hair extensions are made from high-quality, skin-friendly materials that are gentle on your scalp. We ensure that every item is:
- Free from harmful chemicals
- Tangle-resistant and easy to manage
- Designed for a natural look and comfortable wear
10. How do I care for my synthetic hair extensions?
To extend the life of your hair extensions, please follow these care tips:
- Avoid high heat (flat irons, curling irons, blow dryers above recommended temperature)
- Use a wide-tooth comb to gently detangle
- Wash with mild shampoo and cool water when needed
- Air dry only — do not use a hair dryer
- Store in a cool, dry place when not in use
11. Can I dye or bleach the synthetic hair extensions?
No, we do not recommend dyeing, bleaching, or applying any chemical treatments to synthetic hair extensions, as it may cause permanent damage. If you want a different color, we offer a wide variety of pre-colored options to choose from!
12. How can I contact customer support?
You can reach our customer support team through:
- 📧 Email: support@ndebaafricanhairbraiding.com
- 📞 Phone: +1 410 366 6543
- Our team is available 24/7, and we aim to respond within 24 hours.
13. Do you offer gift cards?
Currently, we do not offer gift cards. However, you can always purchase any of our hair extension products and gift them directly to someone special!
14. How do I know if a product is in stock?
Product availability is shown on each product page. If an item is out of stock, you will see a “Sold Out” notification, and you will not be able to add it to your cart. We continuously restock our most popular products, so check back soon!
15. Do you ship internationally?
Currently, we primarily ship within the United States with free shipping. For international shipping inquiries, please contact us at support@ndebaafricanhairbraiding.com and we’ll be happy to assist you. International shipping costs will be the responsibility of the customer.
16. What if my hair extension arrives damaged or defective?
If your hair extension arrives damaged or defective:
- Contact us within 48 hours of delivery at support@ndebaafricanhairbraiding.com
- Provide clear photos of the damaged product and original packaging
- We will arrange a free replacement or full refund at no additional cost
17. How do I choose the right hair extension style and color?
We recommend:
- Reviewing the product images carefully on each page
- Reading the detailed product descriptions for length and texture
- Comparing the color with your natural hair under good lighting
- If unsure, contact us at support@ndebaafricanhairbraiding.com — we’re happy to help you choose!
18. Is my personal information secure?
Yes, your personal information is always safe with us. We use SSL encryption technology and secure third-party payment providers to protect your data. We do not store any sensitive payment information, ensuring your privacy and security.
For more details, please read our Privacy Policy.
Have More Questions?
If you didn’t find the answer to your question, feel free to reach out to us! We’re here to help.
Contact Information
N Deba African Hair Braiding
3414 Greenmount Ave,
Baltimore, MD 21218,
United States
Phone: +1 410 366 6543
Email: support@ndebaafricanhairbraiding.com
Store Business Hours:
Open 24/7 – Monday to Sunday
Response Time:
We respond within 24 hours.
